CasinoChan Terms and Conditions

Welcome to CasinoChan. These Terms and Conditions govern your use of our website and services and form a binding agreement between you and Kika Technology B.V., incorporated under the laws of Curacao, company registration number 164980, registered address Zuikertuintjeweg Z/N, Willemstad, Curacao. Our casino chan platform operates under a licence issued by the Curacao Gaming Authority, licence No. OGL/2023/147/0081. By creating an account and using our services, you confirm that you have read, understood and accepted these terms in full.

Eligibility and Registration

At CasinoChan, we require every player to be at least 18 years old and to register a single personal account. We do not operate a no account casino model, meaning registration is mandatory before you can play, deposit or withdraw funds. Each player may hold only one account; if we detect duplicate accounts, we will cancel all related payments and terminate the accounts involved, and any bonuses or winnings associated with the duplicate will be voided. Our services are intended strictly for personal entertainment and must never be used for commercial profit.

We restrict access from a number of jurisdictions, and residents of those territories are not permitted to open an account with us. Our Evolution Group content, including NetEnt and Red Tiger titles, applies additional regional blocks beyond our general list. Players from Finland and Ireland are not eligible for any deposit-based bonuses offered at Casino Chan.

Account Verification

We at CasinoChan may require identity verification at registration, before deposits or withdrawals, when regulatory thresholds are reached, or when unusual activity is detected. You agree to provide a government-issued photo ID, proof of address no older than 90 days, and proof of payment when requested. We may extend checks to source of funds, biometric verification or a video call, and we may freeze your account until verification is complete. If we cannot reach you within two weeks of a withdrawal request, we will lock the account for failing KYC. Accounts dormant for 12 consecutive months will be charged a monthly administrative fee of at least EUR 25 while the balance remains positive.

Deposits and Withdrawals

Our CasinoChan cashier offers instant, free deposits via Visa, Mastercard, Maestro, Skrill, Neosurf, Interac, Paysafecard, Neteller, Rapid Transfer and major cryptocurrencies including Bitcoin, Ethereum, Bitcoin Cash, Dogecoin, Litecoin and Tether. A minimum deposit of EUR 20, or its equivalent, applies across most methods, and this same minimum is required to activate our welcome bonus or any deposit bonus. We expressly prohibit the use of third-party payment systems, and winnings derived from third-party deposits will be voided.

We process withdrawals, wherever possible, back to the original source of funds. Visa, Mastercard and Interac e-Transfer withdrawals take 1 to 3 banking days, while Paysafecard, Skrill, Neteller, Neosurf, Instadebit and all crypto withdrawals are processed instantly once approved. Bank transfers take 1 to 5 banking days. Our withdrawal limits are EUR 4,000 per day, EUR 16,000 per week and EUR 50,000 per month, or the equivalent in your account currency, unless a specific promotion states otherwise. No-deposit bonus winnings are capped at EUR 50, AUD 75 or CAD 75, and winnings from cashback, tournaments and most non-welcome bonuses are capped at EUR 10,000 or the equivalent.

Bonuses and Promotions

At Casino Chan, we offer a welcome package of up to EUR 3,500 plus 260 free spins across four qualifying deposits, each unlocked with its own bonus code. We also run a Monday Reload Bonus and automatic Thursday free spins. Deposit bonuses carry a 40x wagering requirement, while no-deposit and free-spin bonuses carry a 50x requirement. All deposit and free cash bonuses expire after 30 days, after which remaining bonus funds and winnings are forfeited. A maximum bet of EUR 5, CAD 8 or AUD 8 applies while any bonus is active, and breaching this limit allows us to confiscate related winnings. Only one bonus may be active at a time, and bonuses are limited to one per household, IP address or device.

Our Games and Providers

CasinoChan features more than 2,400 games from 139 studios, including Pragmatic Play, Evolution, NetEnt, Play'n GO partners and many more, covering slots, live dealer tables, blackjack, roulette, baccarat, video poker and progressive jackpots such as Mega Moolah. We do not offer a sportsbook, virtual sports or esports betting. We reserve the right to add, remove or modify any game or provider at our discretion without prior notice.

Prohibited Use

We at Casino Chan strictly prohibit the use of a VPN to bypass any game provider's geographic restrictions, and we may confiscate winnings obtained in this manner. You agree not to engage in fraudulent, collusive or abusive behaviour, including bonus abuse such as minimal-risk betting strategies. We reserve the right to suspend or close any account found in breach of these terms, and to void associated bonuses and winnings.

Customer Support and Complaints

Our support team is available 24/7 via live chat and e-mail at [email protected], in English, French, German and Italian. We provide a formal complaints procedure through an online form; complaints may be submitted free of charge within 6 months of the issue arising, and we acknowledge receipt within 1 week and respond within 4 weeks, extendable once by a further 4 weeks. If a dispute cannot be resolved directly with us, it may be referred to EGIS, our alternative dispute resolution provider, at [email protected]. Any unresolved disputes are settled exclusively by arbitration in Curacao under Curacao Civil Procedure Rules.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory, operational or commercial changes. Continued use of our CasinoChan services after any update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of your rights and obligations as a player.

Responsible Gaming

We are committed to promoting responsible gaming and offer tools such as deposit limits, self-exclusion and account closure upon request. If you feel your gambling behaviour has become a concern, we encourage you to contact our support team, who can guide you toward available resources and restrictions tailored to your needs.