CasinoChan Privacy

At CasinoChan Casino, we take the protection of your personal data seriously, and this Privacy Policy explains how we collect, use, store and safeguard your information when you visit casinochan.com or play at CasinoChan. By registering an account with us, you agree to the practices described below. This policy is operated by Kika Technology B.V., incorporated under the laws of Curacao, company registration number 164980, registered at Zuikertuintjeweg Z/N, Willemstad, Curacao, under Curacao Gaming Authority licence No. OGL/2023/147/0081.

Information We Collect

We collect several categories of information in order to provide our services, verify your identity, process payments and comply with our regulatory obligations. When you search for "casinochan login" or "casinochan casino" and create an account, we begin gathering data from that moment forward.

• We collect registration details such as your full name, date of birth, email address, phone number and country of residence
• We gather payment information, including the payment method used, transaction amounts and, where required, proof of payment documents
• We record identity verification documents such as government-issued photo ID and proof of address no older than 90 days
• We track your gaming activity, including deposits, withdrawals, bets, bonus usage and CasinoChan Points earned
• We log technical data such as your IP address, device type, browser type and session activity
• We may collect source of funds or source of wealth information, and in some cases video, biometric or liveness verification data

How We Use Your Information

Our use of your data is strictly tied to operating CasinoChan Casino safely and lawfully. We at CasinoChan use your information to open and manage your account, process deposits and withdrawals, apply bonuses such as our welcome package, and communicate with you regarding your account status. We also use your data to perform Know Your Customer (KYC) checks, which may be required at registration, before deposits or withdrawals, on reaching regulatory thresholds, or where unusual activity is detected.

Additionally, we at CasinoChan rely on your data to prevent fraud, duplicate accounts and money laundering, to respond to support requests submitted through live chat or email, and to personalise promotional offers, including our Monday Reload Bonus and Thursday's Slot Spectacle free spins.

Legal Basis and Purpose of Processing

Our processing of your personal data is based on the performance of our contract with you, our legitimate interest in preventing fraud and ensuring platform security, compliance with our licensing obligations under Curacao law, and, where applicable, your consent. Where you contact us about a casinochan review, a casinochan bonus, or a withdrawal query, we process the related data to resolve your enquiry efficiently.

Sharing Your Data

We do not sell your personal data. However, we may share your information with trusted third parties where necessary for the operation of our services.

• We share data with payment providers such as Visa, Mastercard, Skrill, Neteller, Interac, iDebit, Instadebit, Zimpler and crypto processors to complete transactions
• We share data with identity verification providers to confirm your age and identity
• We may disclose information to regulators, law enforcement or dispute resolution bodies such as EGIS where legally required
• We share limited data with game providers and platform technology partners to deliver gameplay and maintain the 2,400+ titles available in our lobby

Cookies and Tracking Technologies

Our CasinoChan platform uses cookies and similar technologies to remember your login preferences, maintain your session, analyse site traffic and tailor promotional content. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality, including the progressive web app experience on Android and iOS.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to comply with our legal, tax and regulatory obligations under Curacao gaming law. Where accounts remain dormant for 12 consecutive months, we apply a monthly administrative fee while retaining relevant records as required. Documents collected for KYC purposes, including identification and proof of address, are stored securely and only accessed by authorised personnel.

Your Rights

You have a number of rights regarding your personal data, and we at CasinoChan are committed to respecting them.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data where retention is not legally required
• You may object to certain types of processing, such as marketing communications
• You may withdraw consent at any time where processing is based on consent

To exercise any of these rights, you may contact our support team at [email protected], available via live chat and email 24/7, 365 days a year, in English, French, German and Italian.

Security Measures

Our CasinoChan Casino platform employs industry-standard security measures, including encryption of sensitive data, restricted internal access to personal information, and secure storage of payment and identity documents. We also monitor accounts for suspicious activity to protect against unauthorised access, in line with our duty to prevent fraud and protect players who use Visa, Mastercard, crypto wallets and other payment instruments listed in our cashier.

International Transfers

As Kika Technology B.V. operates from Curacao and serves players across Australia, Canada, Germany, Austria, Czechia and other markets, your data may be transferred and processed outside your country of residence. We take appropriate steps to ensure that any such transfer maintains an adequate level of protection consistent with this policy.

Restricted Territories and Eligibility

We only provide services to individuals who are at least 18 years old and who reside outside our list of restricted countries. One account per player is permitted; duplicate accounts result in cancellation of associated payments and data handling in accordance with our fraud prevention obligations. Players from Finland and Ireland remain eligible to hold an account, though they are not eligible for deposit-based bonuses.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Updated versions will be posted on this page, and we encourage you to review it periodically. This policy forms part of our wider terms and conditions governing your use of CasinoChan.

Contact Us

If you have questions about how we handle your data, or if you wish to file a complaint, you may reach our team at [email protected]. Complaints may be submitted free of charge within six months, are acknowledged within one week, and answered within four weeks, extendable once by a further four weeks. For unresolved disputes, you may also contact the alternative dispute resolution provider EGIS at [email protected].